Help Center

You can reach us via email at pampasious@gmail.com or send us a DM on our Instagram account.

Phone: 03702405620

Email: pampasious@gmail.com

Our team usually responds within 24–48 hours for emails and Instagram messages.

Yes, Pampasious offers free standard shipping on all orders.

Karachi: 3–4 working days

Other cities in Pakistan: 5–6 working days

International (outside Pakistan): 7–10 working days after payment confirmation

Yes, deliveries may be delayed due to sales, natural disasters, strikes, extended public holidays, or other unforeseen circumstances.

Yes, once your order is dispatched, a Tracking ID will be sent to you via Email/SMS.

No, we do not have a refund policy.

Yes, exchange is allowed only if you receive the wrong color or wrong product. Your item must be in the same condition as received.

Please inspect your order immediately. Contact us with clear images of the product so we can evaluate the issue and make it right.

Yes, certain items such as custom products, special orders, personalized items, and sale items cannot be returned or exchanged.

Contact us immediately with clear images of the item so we can arrange an exchange.

No, sale items cannot be returned or exchanged.